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      • When will the refunded amount of the first order be released?
      • The refunded amount from your first order will be released after 60 days from the date that order was signed for upon delivery by the courier. Our commission policy requires a 60 day waiting period from the delivery date before releasing any refunds for orders, to allow sufficient time for returns or disputes to be processed if needed.

      • After 60 daysrefunded amount
      • Will the total amount of my first order be fully refunded?
      • Yes, the full total amount that you paid for your first order will be refunded if you return or cancel the order. Once payment is completed, the total order value will automatically be frozen and held in your Fan.M Shop account wallet. Then upon return or cancellation, the full frozen amount will be released back to your payment method as a refund.

      • complete the paymentfully refunded
      • How do I use a coupon on Cozyfit Shop?
      • To use a coupon on Cozyfit Shop, add the products you want to purchase to your shopping cart. During checkout, look for the "Coupon" option and enter your valid coupon code. The discount will then be automatically applied to your order total.

      • use coupon
      • How do I get coupons on Cozyfit Shop?
      • To get coupons on Cozyfit Shop, share your personal invitation link with friends to invite them to register. Once an invited friend successfully registers an account using your link, the system will automatically generate and credit a random coupon code to your Cozyfit Shop account. You can then use this coupon code when making a purchase on the site.

      • Get coupons
      • My item has a security tag attached, what do I do?
      • We sincerely apologize that the security tag was attached to your item upon delivery. Please contact the Cozyfit Shop customer service team and they will gladly assist you in removing the tag or resolving the issue. You can reach out to them via live chat, phone or email.

      • security tag
      • There is an item missing from my Cozyfit Shop order. What should I do?
      • You can log into your Cozyfit Shop account and check the order details under "My Orders" to see if the missing item was shipped separately. Allow time for all items in the order to be delivered.

      • missing from my order
      • I received the wrong item from my Cozyfit Shop order. What should I do?
      • We sincerely apologize for the incorrect item you received. Please contact our customer support team through the "Contact Us" page and provide the following order details - order number, item received incorrectly, and the item ordered correctly. One of our representatives will look into the issue and get back to you via email with the next steps to resolve it. Your feedback helps us improve our services.

      • received wrong
      • What do I do if I have ordered the wrong item from Cozyfit Shop?
      • If you realize you have ordered the wrong item from Cozyfit Shop, please check our Return and Refund policy. You can contact the customer support team to initiate a return. As long as the item is in its original condition and packaging, they can arrange to pick it up and process a full refund to your original payment method within 14 days of delivery. Please reach out to our support team and they will happily assist you with your return.

      • ordered the wrong
      • How do I make changes to my order on Cozyfit Shop?
      • If your order has already been placed but payment has not been completed on Cozyfit Shop, you can cancel the existing order. You will then need to create a new order with the corrected item/quantity details.


        However, if your order has already been paid for, it cannot be modified. In that case, please contact the Cozyfit Shop customer support team and they will advise the best way to address your needs, such as processing a return/exchange.

      • Change Orders
      • How do I cancel my order on Cozyfit Shop?
      • If your order has not been paid for yet on Cozyfit Shop, you can cancel it yourself by logging into your account and selecting the "Cancel Order" option.


        However, if your order has already been paid for but not shipped, please contact the Cozyfit Shop customer support team. They will determine if a refund can be processed for you.

      • cancel my orde
      • Where is my order from Cozyfit Shop?
      • You can check the status of your Cozyfit Shop order by logging into your account and going to the "My Orders" page. It will show whether your order is being processed, shipped or delivered. Once shipped, you will also receive a tracking number. Alternatively, you can contact customer support for an update on your order status. They will be able to track your order and provide you with relevant details.

      • my order
      • What is the status of my order on Cozyfit Shop?
      • You can check the status of each order placed on Cozyfit Shop by logging into your account and accessing the "My Orders" page. This will show you the current status such as pending, processing, shipped or delivered.


        When contacting customer support for order status, please have your order number ready. However, don't worry if you don't have all the details - the customer service team is there to assist you.

      • status of my order
      • Can I track my order from Cozyfit Shop?
      • Yes, you can track your shipped orders from Cozyfit Shop. Once an order has been shipped, you will be provided with a tracking number. You can login to your Cozyfit Shop account, go to "My Order Management" and click on the tracking number link to follow the delivery status and location of your package online through the courier website. This allows you to conveniently monitor the shipment progress of your order.

      • track my order
      • How will I know when my order has been dispatched from Cozyfit Shop?
      • You can check the status of your order by logging into your Cozyfit Shop account and viewing the order details page. It will show whether your order is being processed or has been shipped.


        Once an order has been packed and handed over to the courier, you will receive an email notification. The email will include a tracking number that you can use to track the shipment online. Alternatively, you can contact customer support for an update on the dispatch status of your order.

      • Order Status
      • Can I ship my order from Cozyfit Shop to a different address?
      • Yes, you can ship your Cozyfit Shop order to an address other than your default shipping address. When checking out, any addresses saved to your account will be displayed as options. You can also click "Add New Address" to enter a different shipping address for that particular order. Simply select the appropriate address and the items will be delivered there.

      • different address
      • Can I place an order over the phone on Cozyfit Shop?
      • Currently, all orders must be placed through the Cozyfit Shop website or mobile app for security and order verification purposes. However, if you face any difficulties placing an online order, do not hesitate to contact the customer support team. They will be happy to assist you and go through the order details and payment over the phone to complete the purchase.

      • order over the phone
      • Can I make changes to my cart on updateTO?
      • Yes, you can make changes to your cart on updateTO. Click on the "My Cart" icon at the top of the homepage to view items added. You can reserve favorite items by adjusting the quantity up or down using the "+" or "-" buttons. Manually type in a quantity up to a maximum of 100 items per item. To remove an item entirely, click the "X" button next to it and your cart will automatically update.

      • Change cart
      • How do I place an order?
      • Placing an order with updateTO is simple and easy. Begin by logging into your account and browsing through the products. Once you've found the item you want to purchase, click "Add to Cart". Specify the quantity and add it to your cart.

        During checkout, provide your delivery and billing addresses. Any saved addresses will automatically be filled. Choose your preferred payment method as well.

        Review your order details and complete the transaction when satisfied. We will send you an order confirmation email. You can expect delivery after your order has been processed. Please contact us if you need any assistance with placing your order.

      • place an order
      • The item I ordered on updateTO is out of stock. Why is it listed on the site?
      • We apologize for any inconvenience caused by an out of stock item being listed on our site. Real-time inventory availability can sometimes be challenging across our supplier network.

        While we try our best to ensure inventory accuracy, it's possible for an item's stock status to change after it's been listed but before an order is processed. We're working to improve our systems to prevent such occurrences.

        In the meantime, please contact our support team if you encounter an out of stock item after placing an order. They will do their best to resolve the issue for you in a timely manner.

      • Out of stock