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  • We are committed to protecting and respecting your privacy. This policy explains how we will handle any personal information about you that we collect (process).

    As the controller of any data we collect from you or that you provide to us, we comply with relevant data protection laws including the General Data Protection Regulation (GDPR) of the EU, the UK Data Protection Act of 2018, and the Privacy and Electronic Communications Regulations of 2003.

    The Personal Information We Collect

    When you shop in our stores, we process payment card details needed for credit/debit card payments. We may also collect details of your purchase history and shopping preferences, including what you bought, items you viewed or added to your cart, redeemed coupons, brands of interest, and (if applicable) website pages visited.

    When you buy online, we collect transactional data which may include payment card details, billing/delivery addresses, orders and receipts, email and phone number. For fraud screening, we may collect technical information like your device's IP address.

    When you join our loyalty program (CozyFit Card), we collect information you provide like name, gender, date of birth, address, email, phone number.

    When you use your CozyFit Card for in-store or online shopping, we collect details of your purchase history, shopping preferences and redeemed coupons.

    When you create an account on our website, we collect information you provide like name, gender, date of birth, billing/delivery address, email, phone number.

    We may also collect limited details of your interactions with our contact center, stores, website or apps.

    How We Collect Personal Information

    We collect personal information when you:

    Make a transaction

    Open an account on our website

    Fill out a form or provide information in our stores

    Contact us by phone, email, in person or on social media

    Register for our loyalty program on our website

    Download any CozyFit apps

    Participate in forums or other social features

    Enter competitions, promotions or surveys

    Submit a complaint

    Report an issue with our website

    The information you provide may include name, address, email, phone number, credit/debit card details, personal descriptions and photos. Any information you provide can only be used for the stated purpose.

    If you choose to create an account or join our membership program, you can manage your personal data online at https://www.cozyfitshop.com. If you choose not to do this, you will be unable to view or amend this information. To change any preferences without an account, please contact customer service.

    When you visit our website, we may automatically collect:

    Technical information like your device's IP address, browser type/version, time zone setting, browser plug-in types/versions, operating system and platform.

    Information about your visit, including the full URLs clicked, how and when you navigate our website (including date and time), products viewed or searched for, page response times, download errors, length of visits to particular pages, page interaction information (such as scrolling, clicks and mouse hovers), and any phone number used to call our customer service.

    Our website uses cookies to identify other users of the website. This helps provide a good browsing experience while allowing us to improve our website. See our Cookie Policy for more details on the cookies we use and their purposes.

    We work closely with third parties like business partners, tech/payment/delivery services, ad networks, analytics providers and search info providers and may receive information about you from them.

    How We Use Your Personal Information

    We can only process (use) your personal information under strict conditions called "legal bases for processing." We must be able to prove processing is allowed under at least one such basis. There are 6 legal bases but we rely on these 4:


    Contractual obligation

    Legal obligation

    Legitimate interest

    We may process your personal information based on these.

    Sharing Your Data

    In different situations, we may share your personal information with:

    Business partners, suppliers and subcontractors to perform any contracts with them or you.

    Advertisers and ad networks to select and deliver relevant ads to you and other customers. Any shared information will be anonymized and we do not disclose identifiable personal information to our advertisers.

    As required by law.

    Third party services that help reduce risks of breaching our website terms of use.

    In different situations, we may share limited personal information with:

    Analytics companies to keep your details up to date and accurate.

    Agencies who analyze to improve the products and services we provide you.

    We work closely with third parties we share data with to ensure they:

    Have adequate security, confidentiality measures and policies required to process your personal information.

    Will respect and protect your privacy.

    Will only process your personal information as necessary and within the scope of our/their legal/contractual commitments.

    Will delete or anonymize your personal information at the end of legal/contractual commitments.

    Storing Your Personal Information

    Data collected may be transferred and stored outside the European Economic Area (EEA). It may also be processed by staff outside the EEA who work for our suppliers. These staff may be involved in order fulfillment, payment details processing and support/service provision. By submitting your personal information, you agree to such transfers, storage or processing. We take all reasonable necessary steps to ensure your data has equivalent protection when in the UK and related territories as it does within the EEA.

    Managing Your Personal Information

    You have the right to request we stop processing your personal information for marketing purposes. You can exercise this right by checking certain options on forms where we collect data, or by contacting customer service at any time.

    If you have a Cozyfit Card, you can manage your personal information online at https://www.cozyfitshop.com.

    Your Rights

    Under data protection law, you have rights to:

    View any personal information we hold on you

    Correct inaccurate, out-of-date or incomplete personal information

    Request we stop using your information for direct marketing

    Transfer your personal information

    Delete your personal information


    You can exercise these rights anytime by contacting our customer service or updating your preferences on the Cozyfit website.

    Third Party Websites

    Our website may contain links to websites of our business partners, advertisers and affiliates. By accessing these websites you agree to their privacy policies, and we accept no responsibility. Please check their policies before providing any information.

    Policy Updates

    Any changes we make to this policy will be posted on this page, and where appropriate notified to you via email. Please check back here regularly to view any updates or changes to the policy.

    Contact Us

    For any questions, comments or requests regarding this policy please contact our customer service email at [email protected].

    This policy was last updated on 10 October 2022.