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      • Can I return an item I purchased on sale?
      • Please check our Return Policy under the FAQ section of our website for full details on returning sale items. Our goal is to ensure customers are fully satisfied. If you have any other questions, our support team will be happy to assist you further.

      • returns policy
      • How do I return products?
      • You can return items by mail through standard postal services, but you will be responsible for paying the return shipping costs unless the item is found to be defective or damaged.

        Please check our Return Policy under the FAQs section for details on products that cannot be returned. You can also contact our support team if you need any clarification or assistance with initiating a return through mail. We aim to make returns a smooth process for all our customers.

      • Returns policy
      • What is Christmas/holiday returns policy?
      • For items purchased from updateTO between October 1st to December 24th, returns will be accepted with a receipt until January 14th of the following year.

        We aim to promptly handle any refund or return requests from users during this time, keeping in mind higher volumes from the holiday season.

        If you have any other questions regarding our Christmas/holiday returns policy, please feel free to contact our support team via email. We want to ensure a smooth returns experience for all customers during this busy period.

      • Christmas returns policy
      • What happens once my item is returned?
      • Our returns team will inspect the item and process your refund. For in-store credit card returns, please allow up to 7 business days for the refund to appear on your statement depending on your bank's processing times.

        Online refunds may take up to 14 days to complete from the date we receive the returned item. If you paid with store credit or gift cards, the refund will be credited back to the original payment source.

        Please contact us if you have any other questions. We aim to efficiently handle all returns and issue timely refunds.

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      • What is return policy?
      • For items purchased online from updateTO, you can initiate a return within 14 days of receiving your order to qualify for a full refund. The refund will be credited back to your original payment source.

        It's important to note that some items have exceptions and may not be eligible for returns. This includes items designated as final sale or that have been worn, washed, or have damaged packaging.

        You can find more details on our complete returns policy on the updateTO website. Please do not hesitate to contact our customer support team if you have any other questions. We aim to make returns a simple and hassle-free process.

      • Returns policy
      • Can I return a product from updateTO if I no longer want it?
      • At updateTO, we aim for customer satisfaction. You are able to initiate a return request within 14 days of receiving an item if you change your mind and no longer want it.

        Please check our Returns Policy for full details and exceptions regarding returns on used or damaged items. Returns must follow our guidelines to qualify for a refund.

        To submit a return, log into your account and fill out the online form. Our team will process it promptly. Don't hesitate to reach out if you have any other questions. While we can't refund opened or used items, we're here to help with any issues within our returns window.

      • return product