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      • There is an item missing from my order. What should I do?
      • First, please log into your account and check the order details page to confirm if your order was shipped as one parcel or split into multiple shipments. Each shipment will have a tracking number.

        If after checking thoroughly, you have found an item to be missing, please contact our customer support team right away. We will not be able to send a replacement but will provide a full refund for the omitted item back to your original payment method. Our team can also investigate further on our end to identify any issues.

        Kindly get in touch with us via phone or email. We aim to resolve order inaccuracies efficiently.

      • MissingRefund
      • Can I track my delivery from updateTO?
      • Yes, you can track your updateTO shipments. Once an order is packed and handed over to our courier partners, you will be provided with a tracking number.

        Log into your account on the updateTO website. Go to "Order History" and click on any shipped order to view the shipping details. This will include a link to the courier's website where you can track your package in real-time as it travels to your address.

        We integrate with top logistics providers to offer global express delivery tracking for all our customers. Please reach out to our support team if you need any help locating your tracking number

      • Express Trackingreal-time tracking
      • How long will it take for my updateTO order to be delivered?
      • Delivery times vary depending on the shipping origin warehouse and your location. For standard delivery orders:

        Orders from Canada warehouses generally arrive within 3-7 business days.

        International orders may take 5-10 business days on average. Express shipping options are available for faster delivery.

        You can track your order for accurate estimated delivery dates from the time it is processed and shipped. Please note that unforeseen delays are possible due to customs clearance or public holidays. Let us know if you need help tracking your shipment.

      • Standard DeliveryChina warehouseItaly
      • What delivery options does updateTO offer?
      • We have various shipping options available depending on your location:

        Standard Delivery: Orders will be shipped via local postal service and arrive within 5-10 business days when below certain weight/size.

        Express Shipping: Faster 1-3 day delivery via DHL, UPS, FedEx etc. for a fee.

        Free Shipping: No delivery charge on orders over $50.

        You can select your preferred delivery method during checkout. Please note additional charges may apply for express services, remote locations, or large/heavy items. Let us know if you need any shipping or customs quote clarification.

      • delivery on orders over 50 USD is freeChina Post
      • What should I do if I have not received my updateTO order?
      • First, please log into your account and check the order status to confirm if it has been processed and dispatched. You would have received an email notification with tracking details once shipped.

        Check the tracking regularly through the courier's website using the number provided. If the order is past the estimated delivery date, please reach out to our customer support.

        They can help investigate any potential delays,like reshipping orders if packages get lost.We aim to deliver orders on time, but occasionally delays happen. Rest assured we will resolve shipment issues efficiently.

      • not received my orderCheck your order status