This policy outlines the terms governing returns, refunds and exchanges for items purchased on CozyFit Shop. We aim to make the return process simple and resolve issues efficiently to maintain an excellent customer experience.

Return/Exchange Period

You have 30 days from the delivery date to initiate a return for a full refund or exchange within reason. Simply contact our support team within this window to arrange returning the product.

Refund Processing

Once we receive back the returned item in its original packaging and undamaged condition, we will process the refund. This usually takes 3-5 business days to appear back on your payment method from receipt.

Return Shipping Costs

You are responsible for paying all shipping costs to return the item back to us. We recommend obtaining a tracking number for your protection. Return postage is non-refundable.

Exchanges

We allow exchanges to swap for a different size or color of the same item within the return period. Upon receiving the return, we will send out the replacement. Exchange shipping costs apply as with returns.

Faulty Items

If the item is damaged or faulty due to workmanship or material flaws, we will offer a replacement or full refund at our discretion. Please contact our support team promptly with detailed photos or description of the issue. Faulty returns are shipped at our expense.

Unused Items

Returned items must be in their original condition, unworn, unwashed and packaging intact for a refund. Items showing signs of usage like damage, stains, strong odors or missing tags/accessories are not eligible.

Custom Orders

Orders produced or constructed based on customer specifications such as monogrammed, imprinted or size- tailored items cannot be returned or refunded once production begins due to the custom nature of the goods.

Age-restricted Products

For products like electric razor blades or adult novelty items, returns will only be accepted if the inner seals are intact for sanitation reasons. Partial refunds may apply for opened or used restricted merchandise.

Refused Deliveries

If you are unavailable to accept a delivery and it is returned to us, we will attempt redelivery at no cost within one week. If not received on the second try, you will be responsible for the shipping costs to resend.

Credit Balances

Funds remaining in your account after a return or cancellation will be retained as credit for one year. Request a refund by contacting our support staff. Credits expired past 365 days are non-refundable.

Third Party Sellers

For items fulfilled directly by independent merchants, please check the seller's own return and refund process which may vary from our policies outlined here. We are not responsible for transactions with third parties.

Dispute Resolution

If you have any other issues with an order or experience problems with the return policy, our customer care team is available to find an amicable solution. Unresolved matters may require escalation for arbitration or legal proceedings.

Policy Changes

We reserve the right to update or amend this Returns and Refunds Policy at any time to reflect market conditions or operations. Please refer back periodically to view the latest version on our site.